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Welfare Benefits Adviser

An exciting new opportunity has arisen for a Welfare Benefits Adviser to join our well
known charity team at Citizens Advice Sherwood & Newark (an independent and
innovative advice organisation providing holistic and specialist advice to support local people).

As part of our specialist advice team, you will be helping people living in Newark & Sherwood
with Universal Credit, Housing Benefits and other welfare benefit claims, along with assisting
backdated claims, appeals and providing advice on maximising clients’ income.

This is a varied role and you must be able to oversee the advice service on designated days,
support a small team of advisers and manage a caseload. A dynamic and independent
self-starter, you will be skilled at managing complex information and competing priorities. You
will share our commitment to the very real and positive impact Citizens Advice has on the
people and communities it serves.

Hours: 37 hrs per week
Salary: £23,080 per annum
Contract: Fixed term post to 31st March 2024 (renewable subject to funding)
Benefits: 6% contributions to employer’s pension scheme; 30 days annual leave

You must have an in-depth knowledge of welfare benefits including Universal Credit; disability
and sickness benefits and tax credits along with at least 12 months’ complex welfare benefits
casework experience. You’ll have excellent communication and advocacy skills, complemented
with strong IT skills and ability to analyse and interpret information.

For an application pack email: jackieinsley@sn-ca.org.uk or Tel: 01623 861769
Closing date: Monday 8th March 2021 at 9am
Interview will take place by Video Link on Friday 12th March 2021
(Please note: CVs are not accepted)

Every local Citizens Advice is a registered charity. Different application procedures are
adopted by individual local Citizens Advice. Contact the relevant one as outlined in the
information about this role. You should not send an application form to national Citizens
All local Citizens Advice produce their own annual report, but you can find out more about the
Citizens Advice network or download the latest national Citizens Advice annual report.